We recently took our motorhome to Camping World of Oakwood, Georgia to replace a leaking rear jack. The jack was less than a year old so it was warranted by the manufacturer, HWH.
Camping World kept our motorhome just shy of two months. This seems a little long just to replace a jack. During this time, I would check in with the service department and they would tell me they were waiting to hear back from HWH or they had to take pictures and send them to the manufacturer or they had to send them some other piece of information before HWH would send them the jack. There was always some kind of delay.
After close to two months of this back and forth, I asked Camping World for their contact name and number at HWH and I would contact them to find out why there was such a long delay. Lo and behold, Camping World emailed me that afternoon to say my jack had arrived. What a coincidence! The jack was installed about 3 days later.
When originally ordering this same jack at Lazy Days in Tampa, Florida, the jack came in one week. There were no pictures to be sent, just the motorhome information, model and serial number of the jack.
I will let the reader draw their own conclusions.
Camping World kept our motorhome just shy of two months. This seems a little long just to replace a jack. During this time, I would check in with the service department and they would tell me they were waiting to hear back from HWH or they had to take pictures and send them to the manufacturer or they had to send them some other piece of information before HWH would send them the jack. There was always some kind of delay.
After close to two months of this back and forth, I asked Camping World for their contact name and number at HWH and I would contact them to find out why there was such a long delay. Lo and behold, Camping World emailed me that afternoon to say my jack had arrived. What a coincidence! The jack was installed about 3 days later.
When originally ordering this same jack at Lazy Days in Tampa, Florida, the jack came in one week. There were no pictures to be sent, just the motorhome information, model and serial number of the jack.
I will let the reader draw their own conclusions.
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